Dental Unscripted | Getting into Ownership and Practice Management Insights

Welcome back to The 2 Minute Drill on
Dental Unscripted. It's Mike Dinsio here,

flying solo today to talk about the
X-factor in dental practice ownership:

.. Leadership ...

Gone are the days when you could just do
your clinical, clock out, and go home.

Today, scaling a successful clinic, means
you have to be an intentional business

owner.

You simply can't rely on your front desk
team members (who make an hourly wage

slightly higher than minimum wage) to
manage your business. Which no one is

going to care more about it than you!

You cannot hold your employees
accountable based purely on your feelings

of frustration. If things are not
operating as planned, it's a sign that

you need to look at three things. You
need this structured foundation before

you can start to expect new results.

Step one: team agreements. You must
define how your team is going to "be".

Defining "the culture".

You do this by getting everyone to
discuss and agree on "team agreements".

Things like maintaining a positive
mindset, communicating, or willingness to

learn.

Step two: "job descriptions". You need to
define a single-point of accountability

for specific duties..

This means defining one specific person
who is "on the hot seat".

If insurance verifications aren't
completed.. Or if there's a hole in the

schedule! Who is filling it !

Step three: implement SOPs or systems.
Provide training and time to adjust to a

standardize system that is proven to get
results.

Only after you've provided Agreements and
specific Job Descriptions, you can you

finally enforce accountability.
Reinforcing those first two steps.

If you have executed on those first two
steps, and yet team members still can not

produce the results you're looking to
achieve... then it's clear you don't have

the right person on the bus.

If you're looking for help implementing
this kind of structured leadership plan,

reach out to me or Paula. We can provide
a no obligation low pressure call that

delivers a practice review/analysis. It's
a fresh perspective on your practice's

performance. Thanks for listening! and
we'll talk to you next time.