Dental Unscripted | Getting into Ownership and Practice Management Insights

0:29
Welcome to Dental Unscripted,
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[Music]
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where Mike Dinsio and Paula Quinn break
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down the practice ownership journey, one
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episode at a time.
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Starting up, buying, and running a
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successful dental practice.
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[Music]
1:03
Welcome back, guys. Hey, another episode
1:04
of Dental Unscripted in the middle kind
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of towards the end of Dental Shark Bite
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week, BYT Bite week. We're super excited
1:15
about this week. We're we've interviewed
1:17
and had some fun with some amazing
1:20
people up to this point and we've got
1:21
more amazing people like today.
1:23
Is that what you're saying?
1:24
Like today. Um, and uh, yeah, thank you
1:28
for uh, liking, subscribing, following,
1:31
all the things. Um, my name is Mike
1:33
Dinsio. We also have Paula Quinn and we
1:36
are your co-hosts and uh, uh, thanks
1:39
again for joining in. Paula, do you want
1:41
to tee off today's episode or uh, our
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our amazing person today uh, that we are
1:47
interviewing? Yeah.
1:49
So, we have Shelley Mendoza here, VP of
1:51
enterprise solutions at Dent Denti AI.
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Am I saying that right? Um, I'm going to
1:57
let you, you know, tell you them a
1:59
little bit about yourself. Don't go,
2:00
you're like me. We got a we've got a
2:03
long history of of dental experience, so
2:05
don't go back too far. Um, but why don't
2:08
you just quickly introduce yourself,
2:10
what you do at Denti AI, and then we'll
2:13
really dive into what that is. And it's
2:17
awesome. I'm
2:18
my most exciting thing this week. So,
2:21
yeah. So, I've been in the dental
2:23
industry for 25 plus years. Uh, started
2:26
my career as a dental assistant long,
2:27
long time ago. Um, and then taught
2:30
dental assisting, went to hygiene
2:31
school, managed everything from a solo
2:33
to emerging DSO practices. So, have a
2:36
pretty solid foothold in how the dental
2:40
industry works and what it's like to be
2:42
in the trenches with the dentist,
2:43
hygienists, and assistants.
2:45
So, she kind of knows what she's talking
2:47
about basically
2:48
a little bit.
2:48
Yeah. Sounds like the minute
2:50
when we met we were like we were so
2:51
parallel. It was crazy.
2:54
Yeah. Your backgrounds were the same.
2:56
Yeah. Literally um back even to dental
2:58
assisting and and um you know I'll I'll
3:02
kind of briefly just talk about this
3:04
product but obviously I I don't know
3:06
what anything like Shelley but when I
3:08
you know the Florida probes probe has
3:11
been around for a while. I I I wouldn't
3:14
say that in in my career that I've seen
3:16
it even integrated in very many offices.
3:18
I I'm sure it is. But this by far blew
3:22
me away. I was like excited. There's
3:27
been two products. Uh one was Den Intel.
3:29
I'm like where Magento, the engagement
3:31
side. I was like where has this been my
3:33
whole life when I finally brought it
3:34
into my practice and then this product
3:36
I'm like where has this been my whole
3:37
life? Um, so for all for all you
3:41
dentists out here that have your
3:43
hygienist complaining, I won't use the
3:45
word B-I-T-C-H-I-N-G,
3:47
which which is what we do. Um, we're
3:49
really good at it, by the way. Um, for
3:52
all you dentists that are listening and
3:54
hygienists, it, you know, here is the
3:56
solution we've been looking for. I'm
3:58
telling you. Um, uh, this is AI
4:02
perio charting and I'm going to let
4:03
Shelley do it justice, but what I loved
4:06
the most about it is, well, there's a
4:09
long list of things and I'll back up,
4:11
but I'm just going to say them right now
4:13
is hygienist, we if we perio chart,
4:19
if
4:20
if
4:21
we are probably not doing all the
4:23
measurements, we're taking shortcuts to
4:26
get every little bleeding point to get
4:28
Actually get mobility. everything that
4:30
we're supposed to get especially at that
4:32
baseline unless we have a partner in
4:34
crime and even then I see hygienists all
4:37
the time skipping over recession
4:39
skipping over things if we perio chart
4:42
are we perio charting at the frequency
4:45
that we should are we getting all the
4:47
measurements that we should and how much
4:51
are we cross-contaminating that
4:53
operatory
4:56
there's so many uh bad things that are
4:59
happening. Um, not to mention, you know,
5:02
I always say I say this in every office
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because, you know, up until this, I say,
5:08
gosh, if you can get an assistant in
5:10
there, you can you can do this in five
5:12
minutes versus 20, 30 minutes. So, this
5:15
is like a timesaver.
5:18
And then I will let you talk about the
5:21
staging and grading component, which
5:24
most hygienists that I run into don't do
5:26
that either. So, I love that this gives
5:29
them a stepping stone to at least put
5:34
something in there for the clinical
5:35
notes so the insurance pays for it so
5:37
that the patient, you know, has some
5:39
understanding. Um, so that was a lot.
5:42
Everyone's like, what is she talking
5:44
about?
5:44
Does B work for DAI right now?
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I am not sure.
5:50
Are we interviewing her or is she
5:53
interviewing? I'm totally confused.
5:55
Let's back up now. I had to get that
5:57
out. Um, what I don't know if you want
6:00
to start with why it was developed.
6:02
Yeah. It just give us your elevator
6:06
speech of what what this product does
6:09
and is.
6:10
Well, and thank you for all of that and
6:12
for pre-selling it for me.
6:14
Yeah, it's over. Episode over.
6:16
Yeah. What What else do I have to add to
6:17
this? So,
6:18
Oh, no. No. You're going to go into
6:19
detail, right?
6:20
But really, if we go back like we used
6:22
to spend a copious amount of time with
6:24
our patients. We had an hour and a half
6:25
when they first came into the dental
6:27
office. And now over the years, that
6:29
time is shrinking and shrinking and
6:30
shrinking. So when you look at why we're
6:33
not as a hygienist getting all of the
6:35
information we need, it's because we
6:37
just don't have the time anymore. So
6:41
this allows uh the hygienist to plot a
6:44
full perio chart in 3 to 5 minutes. Uh
6:48
we don't have to go looking for a dental
6:50
assistant. a dental assistance can be
6:52
doing all the things that they need to
6:54
be doing to keep us productive and
6:57
moving through
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us anyway, Shel. They ignore it.
7:00
I'm not here to like totally, you know,
7:03
fill all the secrets, but yes.
7:07
Yeah. So, it by voice there's a tiny
7:10
little microphone. It's about the size
7:11
of a nickel. You can wear it on your
7:13
neck and then of course call out all of
7:15
your pocket depths in that line when
7:18
you're going along the buckle pulling um
7:20
probing your pocket depths. You see
7:22
bleeding pop up. You say bleeding
7:25
inter proximal tooth number three
7:28
separation. So it really allows you to
7:30
be efficient and on top of that you have
7:32
the ergonomics of a hygienist and a
7:34
dentist. We're constantly turning our
7:36
back and our neck and that's that takes
7:39
its toll over time
7:40
touching everything.
7:41
Touching everything. So with this,
7:43
you're staying in that one spot to keep
7:45
your back in line and with your neck. So
7:48
ergonomically speaking, yes. Um we're
7:50
even seeing a lot of our all the way up
7:52
to our DSOs are hitting out of the gate
7:54
within 30 days eight times ROI on this
7:58
product alone because you're boosting
8:00
your productivity in the chair. You're
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not waiting for anybody. And then also
8:04
your patients are accepting treatment a
8:06
whole lot faster and easier because we
8:08
have a visual aid that shows the patient
8:11
this is where you are in your periodontal
8:14
health. This is why. Um shows bleeding
8:17
spots, shows on a gradient scale where
8:19
they're at um visually. And then for the
8:22
hygienist, like you said, you don't have
8:24
to calculate bleeding percentages
8:26
anymore. You don't have to figure out
8:28
which stage and grade. It's all done for
8:30
you. Um, for the front desk side of it,
8:33
insurance companies hate paying for
8:36
gingivitis code alone. So, you're going
8:38
to see an instant boost in production
8:39
with that because you can attach this to
8:41
your claim form and send that off to the
8:43
insurance companies that proves that
8:44
it's at 30%. So, you're you're upping
8:47
your production immediately uh with your
8:49
um profy or SRPs plus gingivitis code.
8:55
Yeah, it and and you mentioned, you
8:58
know, the the ROI on it. it. I think a
9:01
lot of it is just simply that you're
9:04
completing it, which is you can diagnose
9:06
right the first time. I I can't tell you
9:08
how many times, you know, you you think
9:10
somebody's healthy, they look amazing,
9:12
you know, they're young, vibrant, you
9:14
get in there and you're halfway in
9:16
because you didn't do a full perio
9:17
charting and you're like, well,
9:18
here we go. All right.
9:20
Happened here
9:22
today because I'm already in and I
9:24
didn't explain that. and you know uh or
9:27
gingivitis therapy probably I probably
9:29
wouldn't mistake a complete period
9:31
therapy but a gingivitis therapy for
9:33
sure so I love that um there's so many
9:36
things to this back let's back up to the
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the staging and grading and just kind of
9:43
maybe because you can't do a demo right
9:46
now just kind of tell them because I
9:49
feel like kind of explain that to me a
9:51
little bit too how this gets you even
9:55
90% % there. Maybe 100% there, but there
9:57
might be times where you
10:01
Yeah,
10:01
there be something that you need to add,
10:04
right? And then I don't know if you want
10:06
to segue right into the note annotation
10:09
because I love that part of it, too.
10:12
You guys are getting so dorky here. I
10:14
love it.
10:16
It's not the first time I've been called
10:17
dorky in my life. So,
10:20
um, so, so we leave it open. You are the
10:24
clinician. you make the final diagnosis.
10:26
So we calculate the pocket depth,
10:29
gingible margin, the bleeding sites, we
10:31
calculate all of that in to that initial
10:34
stage um on there wherever that so if
10:37
it's stage three, you can just click it
10:39
into a different stage because again
10:41
you're making that final diagnosis. So
10:43
you can change that. For the grading
10:45
portion, we generally default to B. We
10:48
can't read the medical history at this
10:50
point. So we we can't tell if it's rapid
10:52
or slow progression. So, you also have
10:54
the option to change that. Um, and then
10:58
I get So, do you have more questions on
10:59
that part of it before I
11:00
No, I think it's just great. But I, you
11:02
know, I I teach staging and reading all
11:04
the time and it's it's a really scary
11:06
thing for hygienists because they feel
11:09
like they're going to do it wrong. And I
11:11
I think this is great because
11:13
it it gets you mostly there. And then I
11:17
think you know I always say look staging
11:19
and grading absolutely 100% I want you
11:22
to get it right. But what I want more
11:25
than anything is you know the patient to
11:28
reap the reward of their benefits. I
11:30
want the you know the insurance company
11:32
to get this. But then also if that feels
11:35
like a stage three grade B to you the
11:38
next time you see that patient you based
11:40
on what you felt that was would be able
11:43
to tell if they progressed. You know
11:44
what I mean? So it it is important to
11:47
get it accurate, but I I I don't want
11:50
them to get paralyzed by that whole
11:51
staging grading thing. So that's what I
11:53
loved about this is it it gets them
11:55
there. And if it is what they rely on a
11:58
majority because most aren't even doing
12:00
it at all.
12:01
That's the thing is most people aren't
12:03
doing it because they don't have the
12:04
time. It's such a especially our DSOs,
12:08
you know, they're cutting that time down
12:10
to 50 minutes. Get it done if you can't.
12:12
Not my problem. Figure out a way to make
12:14
it happen. And so as a hygienist, you're
12:16
cutting corners to get to that 50
12:19
minutes. But if you have this that
12:22
allows you to complete a full perio
12:24
chart in 3 to 5 minutes, and then you're
12:26
able to present that treatment to your
12:28
patient with a visual aid. Before, you
12:32
know, we've had this, it's always, we've
12:33
always done this in dentistry. It's my I
12:35
call it the forever problem. There's so
12:37
much manual work, but hygienists are
12:39
taking 10, 15 minutes to prep a patient.
12:43
this is what I'm going to be doing. I'm
12:45
going to check your pocket depths.
12:46
Anything you hear a four and above, it's
12:48
a red flag. And as they're saying this,
12:50
the patient is like mind-b blown. I
12:52
don't know what you're talking about. I
12:54
don't understand what a 4 millimeter
12:55
pocket depth means. What does precaution
12:57
separation mean? So, at the end of that,
13:00
if we reserve some of that, I'm going to
13:01
do an exam. You're going to hear me call
13:03
out some numbers, but I'm going to show
13:04
you at the end of this exam what that
13:06
means. Now we're actually informing them
13:09
and educating them a whole lot better
13:11
than we could before on what their
13:13
periodontal health looks like as opposed
13:15
to hearing numbers that mean nothing to
13:18
them. So it's it's good for you, it's
13:20
good for the patient and of course good
13:21
nerve reduction at the end of the day.
13:23
Yeah, absolutely. And I love too you
13:27
mentioned at the beginning that you know
13:29
you have the the microphone around here.
13:32
You know, I I know that hygienists
13:35
listening know why that's important, but
13:37
let's tell the dentist why that is
13:39
important. That that microphone can
13:41
either magnetize on something or be wor
13:44
here. Why is that important, Shelley?
13:46
Well, frankly, we don't need any more
13:48
crap on our head.
13:51
We wear so much PPE already. It's just
13:54
annoying.
13:55
Yeah, it's loops and masks and shields
13:58
and all this stuff. It's so nice to just
14:00
have something hanging from your neck
14:02
literally the size of a nickel. You're
14:04
not having to worry about another piece
14:06
on your head. And with being able to
14:08
magnetize it somewhere, don't even worry
14:11
about wearing it. It's there when you're
14:13
ready. Just hit the button and now
14:16
you're recording all of that
14:17
information.
14:18
Nice. Nice. And then a little bit about,
14:22
you know, we I I don't remember.
14:25
Obviously, it sounds like I remember
14:27
everything, but I don't.
14:29
I know there was the doctor's side with
14:33
the tooth existing tooth charting and
14:37
taking uh annotating the clinical notes
14:40
so that you put them in your Oh, and by
14:43
the way, the perio charting goes right
14:44
into the practice management software.
14:46
Oh yeah. Yeah. Yeah. It's not two
14:47
separate programs. We're integrated with
14:49
all practice management. So you you it
14:52
goes directly into the perio chart in
14:54
your practice management.
14:55
How did we miss that in this whole
14:56
Sorry, that's a big one.
14:59
No, that's awesome. So,
15:00
I thought I covered it all and then I I
15:02
threw her off her game.
15:04
So, it's verbal commands, right? That's
15:07
what we're talking about. And
15:09
is there like a training or is it just
15:12
like how do you
15:13
Yeah, we actually
15:14
you get good at like talking the way you
15:16
want them to talk, you know?
15:18
Yeah. So, there's about five different
15:20
um I call them navigational commands.
15:23
Jump, undo, repeat. Very simple words.
15:26
Uh we have a training university.
15:28
Everybody that completes it earns one
15:30
and a half CE credits for completing
15:31
that. When they're done with that, they
15:34
can easily start using the program, but
15:36
we also provide live training. So we
15:38
jump on a Zoom call. Um our trainers are
15:41
mostly hygienists as well. So they
15:43
really help them with this new workflow.
15:46
They've used it in practices as well. So
15:49
we have across the range. We have
15:50
hygienists who have been practicing for
15:51
30 years and their way is the best way
15:54
and they don't need technology to help
15:55
them. So sometimes we need to help with
15:59
a little bit of a new workflow. Um we
16:02
have fresh out of school that are just
16:03
dying to get their hands on new
16:05
technology. So it's a really simple,
16:08
smooth training program that they're
16:11
well prepared for out of the gate.
16:12
Right.
16:13
How long how long have you all been
16:15
around?
16:16
Uh about four years, actually.
16:18
Okay. Y and the hair was harding the
16:20
whole time or is this a new?
16:22
So we actually started with imaging AI.
16:25
Our CEO and founder went to the dentist.
16:28
Uh this is how we were born. Went to the
16:31
dentist and I believe it was it was an
16:33
extraction or a root canal that they did
16:36
it on the wrong tooth, the wrong side.
16:38
So uh he's like, "Huh, seems like
16:41
there's a need for something to help
16:42
these dentists with diagnosis." So we
16:45
started with imaging AI um a very large
16:48
DSO organization came to us and said we
16:50
need help with perio. So there was born
16:52
in our voice perio charting and then
16:55
seeing the trends and un we're so many
16:57
of us are from the dental space that
17:00
we're like how do we fix the note
17:01
taking portion now because that
17:03
also takes up hours in our day. So about
17:06
a year ago we started with the scribe
17:08
technology and that's the one same
17:11
microphone little tiny thing you have
17:13
this conversation with your patient as a
17:15
hygienist a provider a DA comes in seats
17:19
the patient and asks if there's any
17:20
changes to their medical history um
17:23
medications that's all captured now so
17:26
this conversation that we have is
17:28
summarized in a very technical manner
17:31
put into a template or a soap note and
17:34
that again also saves directly into
17:35
their practice management, which again,
17:39
yeah, like accuracy, the timing of it.
17:42
You're not spending two hours after your
17:44
day is over trying to remember what
17:46
happened at 9:00 in the morning to
17:48
finish your notes. So, we have that.
17:50
It's got referral letters in it. Um, the
17:53
other cool thing we just added to it is,
17:56
um, auto charting. So, this for a large
17:59
case, it could take 20 minutes. And I've
18:01
seen many dental assistants writing it
18:03
down on the side on a piece of paper.
18:05
MOD on two three mod four needs a D. You
18:09
know this whole thing.
18:11
Oh that so much in my lifetime. So
18:14
frustrating. So this is 100% accuracy
18:18
comes right out of the horse's mouth
18:20
right into the software and then it
18:22
takes that treatment plan and pushes it
18:25
to the odonogram and dentrixs um all of
18:27
the leading practice management
18:29
softwares. So immediate charting, you're
18:31
not waiting 20 minutes to have to put a
18:33
treatment plan together and then take it
18:35
to your treatment coordinator.
18:37
So like what I'm hearing is uh a lot of
18:41
efficiency, you know, as a as a
18:43
non hygienist,
18:45
you know, as not even a doctor. So
18:48
let's talk about let's talk
18:51
about that. Um, what do you two ladies,
18:56
uh, I'll ask you both since Paula
18:58
apparently works for Dead Te AI as well.
19:01
Um, what do you two ladies like what do
19:04
you see as the financial impact
19:07
to a practice for a solution like this?
19:10
Let's let's let Shelley first answer and
19:11
then we'll do it back.
19:13
Financial impact is unlimited in my
19:16
opinion at this point. I mean, obviously
19:19
just with voice perio and eight times ROA
19:22
or ROI, sorry. That's insane. You you
19:25
couldn't prove that before with your
19:27
your super hygienist. Like, we knew they
19:29
were producing, but how do we put that
19:31
in the number? I feel like Scribe has
19:34
tangible and intangible ROIs attached to
19:37
it. You're not paying overtime for
19:39
people to stay over and do clinical
19:41
notes anymore.
19:42
I hear that all the time. It's one of
19:43
the biggest complaints is taking
19:45
forever. She's staying after 30 minutes.
19:47
I'm like, she's has to stay after 30
19:49
minutes.
19:49
Yeah, we got to have the documentation,
19:51
but at this point, you're not paying for
19:53
that. So,
19:54
the financial impact is across the
19:56
board. And you're you you've got
19:58
happier, more long-term employees at
20:01
this point. So, you're not flipping
20:03
through hygienists and hiring a new one
20:04
every three months because they're burnt
20:06
out. They don't have time to do the the
20:09
uh appointment itself and then time at
20:11
the end of the day to do all of their
20:13
notes. So the financial impact is just
20:15
huge.
20:16
So So is it is it the time on the clock
20:20
that's the biggest impact or is it also
20:22
the claims being approved at a higher
20:25
rate? Is it also like like if we layered
20:29
all the things? Obviously time is the
20:31
biggest one, the the biggest waste, the
20:34
time,
20:34
but you could have a pretty hardcore
20:37
dentist say get off the clock. You
20:38
should have stuck with it. And then
20:39
there's is there no impact then? Doesn't
20:42
sound like it. Sounds like Yeah. They're
20:44
not going to get paid because they're
20:46
not going to have accurate clinical
20:47
notes.
20:48
Yeah.
20:49
So, is it claims also? Like that's what
20:51
I'm trying to% It's it's that backup to
20:54
what we've been doing all along. You
20:56
know, we we you've got the the uh visual
21:00
part of it that you can print out and
21:02
send with the claim. I think that you've
21:05
got patient acceptance because they can
21:07
see it visually. I think that hygienists
21:10
actually diagnosing right because they
21:12
have
21:13
the time back or the efficiency back to
21:17
do it and realize that this patient does
21:19
have perodonal disease or genditis. So I
21:21
think it just starts with diagnosing
21:23
correctly. I think, you know, Shel's
21:26
100% right. Burnout. It you get to a
21:28
point where you're like, you know, like
21:30
I'm just gonna do a can't do this again.
21:33
I can't have this conversation. I can't,
21:35
you know, so you know, I it's it's
21:38
across the board, I think, a huge
21:41
impact. I don't know, Shelley.
21:42
No, I agree. It's it really impacts
21:44
everything across the board. It's like a
21:47
it's a one solution. We have all of
21:48
these moving parts in a dental office
21:51
and bringing AI now to boost our
21:54
efficiency is like a why wouldn't you at
21:57
this point when we're hiring multiple
21:59
people I remember one office I had one
22:02
front desk person who was solely
22:04
dedicated to confirming appointments
22:06
checking insurance getting the
22:08
attachments to the insurance claims and
22:10
the notes and I've got dental assistants
22:12
running back and forth across a large
22:14
practice all day long where I needed
22:16
them to get a room flipped or three
22:18
rooms flipped. We we've got it narrowed
22:20
down that this financial impact is
22:23
across the board, the dentist, the DA,
22:25
the front desk, and again the ergonomics
22:28
of it and longevity of keeping your
22:30
employees, which is also very costly to,
22:33
you know, someone gets burnt down,
22:35
you've got to hire a new one, and that's
22:36
impactful on the the practice itself.
22:40
I was in an office the other day and the
22:41
hygienist was dictating the perio charting
22:44
into a microphone,
22:46
you know, a tape recorder, and I thought
22:48
to myself, she's now got to go back at
22:50
some point today and listen to all of
22:54
those and get those numbers.
22:56
How are you going to do that? And and
22:59
you did that on how many patients today?
23:02
I mean, when I one of my friends and I
23:04
hung out this weekend and we used to log
23:07
in from home at night unpaid and do our
23:10
clinical notes because
23:11
I hear that far too often. Sad,
23:13
you know. And I mean, I'm sure if I
23:15
would have told my employer there could
23:17
have, but it was I I felt inefficient
23:20
and not good enough. Like I was like, I
23:22
I want these to be accurate. So I and I
23:25
wanted to get the hell out of there, you
23:26
know? I'm like, oh my god, I've been
23:27
here all day. I've already done I need
23:29
to get out of here. So, I'd rather sit
23:31
and veg and watch TV and get my crap in,
23:34
you know? So, which isn't good for
23:36
anybody, you know? So, I like this is
23:38
just amazing.
23:40
Wow.
23:41
Yeah. I wish I wish she could do a demo.
23:43
Um
23:44
Paula, do you want to get back into
23:45
hygiene and quit consulting?
23:48
No, she wants to be in sales with me
23:50
now.
23:51
Oh, I forgot that was that was announced
23:54
earlier today. That's great.
23:56
Uh that's great. Well, Shelley, this is
23:59
super cool. We're We would love to put
24:01
like um some specifics about how to get
24:04
a hold of you and maybe schedule a demo.
24:07
Um we would also love um you know for
24:10
you to hook up our audience and clients
24:13
in a in a special way. And if there's a
24:16
discount you can give them, that'd be
24:17
great. Um but all that will be below.
24:21
listeners um reach out to Shelley, set
24:23
up the demo and make sure you tell them
24:26
that you you came from our program and
24:28
um
24:29
so with that
24:30
two things I mean I'd want to know is
24:32
there anything we missed Shelley that
24:34
you know that was uh that was fast and
24:36
furious. Is there anything we missed or
24:38
you want to highlight of
24:40
of this you know software and what it
24:43
can do?
24:44
Uh I really think we did a good job of
24:46
covering it of course with your sales
24:48
experience.
24:48
You both did. You both did.
24:53
want to ask her, you know.
24:54
Yeah, Shel, that's great.
24:56
To put a wrap on this episode, we we
24:58
we've been ending it with asking um
25:01
every person that we talk to is like,
25:04
how is technology going to change our
25:07
little dental world um in the next two
25:10
years? And I asked two years because
25:12
that's actually not that long from now.
25:14
And I think a lot of tech is being
25:17
is changing and this whole week is about
25:20
AI and more efficient and uh more
25:24
production and all of these amazing
25:26
things, right? Um and it's happening
25:29
fast. And so in the next two years, how
25:32
do you predict our little world be be
25:33
changed?
25:34
Uh drastically.
25:37
I I kind of revert back a little story
25:40
here. I remember when I was stuck in the
25:42
stinky rooms with the dip tanks for film
25:45
and we went to phosphor plates after
25:48
that and dentists would say I'm never
25:50
going to move from a film because
25:51
there's nothing better than that. And
25:53
then we went from phosphor plates to
25:55
digital sensors and there's very I don't
25:58
know anybody that's using either of
26:00
those anymore.
26:01
I do.
26:02
Oh, okay. Give them my number quickly.
26:05
Okay. So, I think it is that evolution.
26:09
uh doctors, the staff are learning that
26:12
they can trust AI. I mean, we use it in
26:14
so much of our life already on our cell
26:16
phones and everything that we do.
26:18
They're learning to trust the AI. And I
26:20
think with that trust is going to grow
26:22
the amount of efficiencies that they
26:24
need to get into their offices. So, I
26:27
see AI being in every aspect of medical
26:30
and dental industries at this point. And
26:32
it's going to dramatically change the
26:34
way that we do dentistry for the better.
26:36
we can get better patient care. We can
26:39
have our claims paid in a better,
26:41
quicker, timely manner. It's just
26:44
affecting all areas and aspects of the
26:46
dental practice in a tremendous way.
26:48
That's awesome. That's a great answer.
26:50
And so it's interesting because you said
26:51
you started about three years ago ish,
26:54
right? That was you.
26:56
Three years ago.
26:57
Three.
26:58
No. No. This solution.
27:01
Oh yeah. Yeah. So about four years ago
27:03
now. I didn't start it, but yeah. Like
27:05
three. Yeah.
27:08
Funny.
27:09
Yeah. No, no. So, so four years ago, you
27:11
started playing with this idea AI and
27:14
and and and you've been, you know,
27:16
you're you work for an AI company.
27:18
What's what's interesting is that like
27:20
AI is just now being used to the common
27:22
folk, right?
27:24
It it's been it's been being played with
27:27
and and uh I still remember the first
27:30
time someone introduced it to me at
27:32
dinner actually while I was there and
27:34
that was that was years ago like it you
27:37
know but but right now it's just really
27:42
impacting our world. So
27:44
I think in the next two years it's going
27:45
to look totally different. Um
27:47
thought of dentistry because usually
27:49
we're way behind. We were like
27:52
we are like usually 10 or so
27:54
10 years behind. Yeah.
27:56
Oh, I'm kind of impressed that we're and
27:58
I know the in other aspects, but really
28:01
it's it's it's really becoming huge and
28:03
dentistry is already taken a hold of it.
28:06
So, I'm I'm really I'm really proud of
28:08
us.
28:08
You are proud of you are proud of us.
28:10
That's great. Well, with that being
28:12
said, Paul is proud and and works for
28:14
Denti AI and Shelley uh is uh was a
28:18
great
28:18
works for Denti AI
28:20
Well, well, apparently I need a new
28:21
coach. So, let's talk after the episode
28:23
and we'll talk soon. But thanks so much
28:26
for your time and um we appreciate you
28:28
and uh folks get a hold of Shelly and
28:31
let's get some demo scheduled. All
28:32
right, talk to you guys.
28:33
I was just so excited. I I like
28:35
I love it. I appreciate this. This was a
28:37
great time.
28:38
It was perfect. All right, ladies. Great
28:40
to see you. Take care. Bye-bye.
28:50
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