Dental Unscripted | Getting into Ownership and Practice Management Insights

Welcome to Dental Unscripted.

Where Mike D'Inzio and Paula Quinn break

down the practice ownership journey,

one episode at a time.

Starting up,

buying and running a successful dental

practice.

Hey, hey guys,

welcome back to another episode of Dental

Unscripted.

Again, it's always Michael and Paula here.

We're live in the middle of Dental Shark

Bite Week.

Did I say wheat?

Dental Shark Bite Week.

And that's bite with B-Y-T-E because it's

all about tech.

And this whole week we're dropping

episodes on

ai and technology and how it's really

changing the industry and um we thought

you know it's on the it's on everybody's

minds how this is going to change our

office are being impacted every single day

and so technology is literally just flying

right now and um it's kind of cool

to see that since covid today

And so we dedicated a whole entire week

on that.

So here we are, episode three,

and we have the pleasure of introducing to

you all something that's really edgy in

some ways, political and other ways.

but revolutionary and uh can save you guys

lots and lots of money so without further

ado i'll just get right into it so

jordan and jordan i i hope i don't

butcher this but uh levitas levitas

everyone says that okay jordan uh levitas

uh with torch um is torch dental

technically yeah yeah and um

Jordan, why don't you just like, you know,

give us a little bit about like the

elevator speech and in a few minutes about

like,

what you guys do and how you do

it.

And then we'll just kind of get into

that with, you know, our questions.

And it's very unscripted,

casual conversation.

But first, what do you do?

Tell us what you do.

Yeah, so I'm Jordan, I'm

who've been with Torch Dental for seven

years since the start of Torch Dental.

And I work on strategic partnerships.

So I work with various partners in the

industry and getting the word out there

about Torch.

What is Torch Dental?

What do we do?

Why is it important?

How is it changing the dental world?

Well,

Torch Dental is an all-in-one dental

supply platform or procurement platform.

Um,

but supply platform will stick to that.

Um,

with all of the supplies that you need

in your office in one centralized,

in one centralized.

location,

giving practices the transparency and the

efficiency they need to order dental

supplies.

The biggest, again,

thing is that transparency piece.

The dental supply market is very opaque

and doctors have been, you know,

been left in the dark for years on

purchasing dental supplies and not

and have not been given the transparency

they need to get the get fair pricing

on their dental supplies and not only that

um dental supply ordering takes their

staff a lot of time um and it's

a huge waste of

resources time resources all the things I

it is pretty fascinating you know like

when I think about when you step out

of the dental brain and you just step

back to common sense it is pretty

fascinating how dental offices order their

supplies their equipment their all the

things and it's like

wait,

there's a middleman and then another

middleman in between that middleman.

And there's like, how many middlemen?

A lot of middlemen.

Yeah.

It's like, what is happening?

And then,

but then you've got these relationships

and, you know, and, and all of that.

And I don't want to totally take this

time in this episode to just totally bash

our, our friends in the,

in the industry out there that, you know,

go into dental offices every day and

provide value.

But,

Outside of that,

if you're not providing value,

if you're one of those territory reps that

just is making your mouth run and there's

zero value there, and it's literally,

how do I order my stuff?

Oh,

I order it from you because this is

the way.

Well, of course,

technology is going to take over,

of course.

And we've been seeing that over the last

how many years with the Amazons and some

of these other

groups out there where you can order stuff

online at a discount so we've already been

seeing this um yeah so but you're not

those companies you're not amazon you're

not um like a net-thirty-two or darby or

whatever uh insert company you're you're

kind of all of them in one crazy

website so you want to explain

maybe get into the weeds just a little

bit on like what this looks like.

And that's gonna be challenging without

you being able to do a demo,

but like,

how do you put this in simple words

of how this works?

Yeah.

So one, so.

Step one is simple words with software.

Step one is creating that custom inventory

dashboard for the office.

So a big problem that I see in

practices is staff turnover.

So when the staff leaves is how do

you train someone new on dental supply

ordering?

Well, you've got to be very organized.

Practices either have a binder,

a Google sheet,

or a Rolodex of all the different

companies that they use where they order

those supplies and possibly SKU numbers.

And they call this a system.

And yes, it is a system,

but it's a very outdated, non...

tech driven system.

Um, and it's.

Um,

so that's the first problem and how we

fix that is by creating a customized

inventory platform.

So maybe you order your burst from

comment,

your whitening material from alternate

your,

your disposables from Henry shine and

Darby, your, I don't know,

all your other products that you're

ordering in your practice.

And where are those specific products

from?

You have a new, you know,

a new dental assistant is gonna be taking

over ordering.

She's never ordered a burr before and is

just going, you know,

to your primary dental supplier to look

for that burr.

And ordering burrs are extremely hard to

purchase because there's so many of them.

Um,

so having that inventory dashboard in one

place with the exact skews that match up

with the exact skews in your office from

the manufacturer that you like to use in

your practice.

So that's step one is that custom

inventory dashboard.

Step two is where should these- Of all

the products that you use, you said it,

but like in one place of all your

stuff, like it's just,

you're not substituting products yet.

You're not,

you're just uploading and getting

everything in this software that you order

consistently in one place.

That's what I'm hearing.

Yes, exactly.

And then you just mentioned substitutes.

If you wanted to look at, you know,

other brands or, you know, like bibs,

for example,

if they're three-ply blue bibs,

but they're a different brand,

but they're the same quality,

why not test them out if they're half

the cost?

So there's opportunities like that to save

a lot of money.

And by giving a centralized solution,

place to see all the different

distributors in the industry and what

they're offering and what makes the best

decision for your practice.

So really just using software to,

instead of an emotional decision,

to make the best business decision for

your office.

That's perfect.

That's perfect.

So Paula, you ran an office,

multiple offices, big offices.

Like just that first part that Jordan was

talking about, like, is that a real thing?

Like it's, it's a time sucker.

Is it a time sucker?

Is it unorganized?

Is there waste?

I mean,

Yeah, I mean,

there's the ones that run out and then

there's ones with waste.

So, yeah, I mean, you know,

I don't you know,

I'm I'm kind of being introduced to this

product along with everybody else here.

So.

A lot of questions,

but I don't want to put Jordan on

any spots.

I think where, you know,

my biggest thing was I definitely went for

more economical in a lot of the disposable

products.

And where I found the hiccup when I

went on to like a net thirty two

was I guess I could see my order

from last time,

but it wasn't always available.

And then

you, it was, it was a lot.

Yeah.

I spent a lot of time and I

think what also, and I,

that's what I wanted to ask Jordan.

One of the things we did in my

practice was,

and maybe this doesn't take the place of

that, but we would have a tag,

you know, with the skew rubber bandit.

And then when we got down to the

last couple.

that's when that tag would go somewhere

where we would know to order it.

Are you still using that same,

maybe not that process,

but a process similar like that

internally?

Or is there something different that you

provide when I'm, you know,

to put it on my ordering list,

but not quite ready?

Like, how do you handle that situation?

So two things.

I think there's practices that still have

that built-in system that they've created

internally,

like

that tag system with the rubber bands and

you have a basket of SKU numbers.

But then where are those SKU numbers

coming from?

So the crazy part of the dental world,

and just we're talking about SKU numbers

here for a sec, every dental catalog,

there's the distributors and then there's

the manufacturers.

The distributors make their SKU numbers,

the manufacturers make their SKU numbers.

The same product, I'll just say,

I don't know, a three M,

whatever, we'll say cabby wipes.

Everyone sells cabby wipes.

Those are sold at ten different companies,

ten plus different companies.

Every company has a different SKU number

for those cabby wipes.

Cabby wipes come in different sizes.

That SKU number,

we want to make sure it's universal.

So the system pulls all of those SKU

numbers,

no matter where it's

whether the distributor put their SKU

number on there,

whether the manufacturer put their SKU

number.

The reason for all of these different SKU

numbers is so that you stick with your

company where that SKU number works.

That's the whole, it protects the company.

That's right.

It's a protection,

a self-serving situation, yeah.

Okay, that makes sense.

Exactly.

So when I order a three M cavi

wipes,

and i put my sku number in you

all know the universal number right

exactly we it doesn't matter if those cabi

wipes come from dental city or from henry

shine you just want the cabi or from

dental health products whatever it makes

sense for the practice as long as it's

an authorized dealer it's going to ship to

you

overnight and it's the lowest price on the

market and it's it's in stock we don't

care we just want you to have the

best experience for the lowest price of

that product okay i love that you said

overnight and is that always true because

i i hear you know and again not

taking away from reps but i hear some

people will say why i want to go

with like a company because if i run

out of something my rep can

get that to me quickly,

but yours is overnight.

So it will show you the shipping speed,

but our software,

the way our algorithm works in terms of

fulfillment,

is it takes those four things into

consideration.

Shipping speed, price,

availability, shipping and shipping price.

So those four and it makes the decision.

So sometimes it will say there's a better

price available,

but the shipping speed is three plus days.

If the let's just say it's a regional

West Coast dental distributor that's in

authorized.

We only work with authorized distributors,

but let's just pretend a West Coast

Distributor has the caddy wipes on sale

for two dollars a can never seen them

two dollars a can but um And in

new york practice is like whoa,

I want those two dollars a can but

obviously it's not going to come overnight

if that That regional distributor is based

in california to new york,

but they're like hey,

I can wait i'm going to order twenty

cans I want that deal.

They have the transparency and the control

on the product

to make that decision.

But when they go to their cart,

it's gonna have like a green banner that

says like wait and save.

So they can make those decisions.

So again,

our software is how can we give the

practice the best user experience?

And it's based on all four of those,

that's our algorithm.

It's based on those four things is

shipping speed, shipping price,

product availability and overall price.

So we wanna make sure that they're saving

money and they're getting their products

fast.

So let's back up.

Jordan and Torch isn't selling the Cappy

Wipes.

What Jordan and Torch Dental is doing,

and I love these questions, Paula,

because the audience is thinking the same

stuff, and we can't show a demo today.

But Henry Schein, Patterson, Burkhart,

Benko, Amazon, Darby, NetThirtyTwo,

all of them loaded into the software and

let the best man win.

That's what we're doing.

You can still order from your rep right

down the street and load their prices into

it.

No problem.

Keep doing that all day long.

But what Jordan Software is going to do,

and maybe I'm stealing your thunder and

maybe I'm saying it wrong, Jordan,

so please correct me.

But all they're doing is showing you what

you're buying and what you could buy.

And guess what?

Absolutely.

You're going to save some money if you

actually knew what else is out there.

Absolutely.

Let's just put it out,

put it out that way.

Well,

that's the problem for years is there's

been no price transparency.

Um, I can, I can,

when I first started at torch, um,

me and the founders were going door to

door in New York city.

Um,

I've been to probably every single dental

office in Manhattan, um, by foot.

Um,

and the crazy part was there's in New

York city,

there's buildings with hundreds of dental

offices in the same building,

and they're all paying different prices

for the same items.

Cause they would.

you know at the time they were even

still doing market research and um we were

taking a look at their invoices two

practices next their doors are next to

each other they're ordering the same

things but their invoices have different

prices on it

And it just came down to probably,

and they got a lower price and the

other person didn't complain.

A hundred percent.

Exactly.

A hundred percent.

Um,

and it really comes down to how much

time do you have to nickel and dime

or negotiate?

And no doctors do they're,

they're running a dental office and

they're used to put it in the hands

of quite frankly,

the dental assistant and, you know, the,

they're the same, same, you know,

they don't have time and they're just,

this is what the price is.

They don't even know like, Hey,

that's a lot of money, you know?

Yeah.

And also, you know,

that good looking dental rep that's six

foot four and played for Baylor university

walks in and I'm sorry,

but the dental assistants have a great

relationship with somebody.

They they're at the dental trade show with

them because they bought him a drink or

whatever.

And that's why she buys from,

From hunky, hunky Baylor University.

I mean,

that is literally the world we live in.

Unless the dentist really gets involved

and starts digging into this,

it really is a business of let's not

have pricing transparency.

And look,

there's been a lot of companies that have

come out with some great programs.

It's like, hey,

if you go loyal with us,

we'll guarantee that you'll be at whatever

percent.

And those are some really great programs.

But why are those programs exist?

Because dentists know there's other prices

out there.

And the thing that's amazing is that you

guys have figured out a way somehow,

and maybe you should talk about that.

How did you do this?

You have figured out how to patch all

of this into one software,

and it reads all the stuff you're

ordering,

and it shows you all the options you

have in the World Wide Web.

Yeah, exactly.

I mean, let's talk about that.

How are we able to do this?

Well, two ways.

So one is volume and regional players.

Regional players are able to give us a

lot lower pricing with the volume that

we're able to give to these regional

players.

The second thing is tech.

So what's the number one expense in a

dental office?

Staff.

And what's the number one expense in these

distributors?

Staff.

Staff.

And how do you use tech to replace

staff?

And that's where tech in the future is.

I know you mentioned it.

Let's back up, Jordan.

It's to allow the people, the team,

to do other things.

Correct.

Yeah.

Productivity.

Rather than...

When a patient cancels,

rather than going and doing all your

supply ordering,

you can actually make some phone calls.

Yeah, a hundred percent.

We talk about this.

The front office people and also the

dental assistants,

when they go and retreat back to that

back room and you lose them for an

hour.

What in the hell are you...

What are you guys doing?

Oh, you're tracing claims.

You're ordering cavi wipes.

They're going through the supplies,

stalking the room.

Yeah, what are you doing?

So, like,

if we could replace those hours with

actual productive activities,

then you're going to see...

real stuff but go sorry jordan go ahead

so so the software is not going to

get rid of someone's job it's not going

to reduce an entire person's job but if

i've but i've heard stories from from

doctors and from the staff saying i had

dedicated ten hours a week to do dental

supply ordering ten hours a week to do

dental supply ordering are you are you

nuts what are you doing are you well

she's well she she or he's probably trying

to do what your software was doing

manually

going to this site, shopping here.

That's why it could maybe take ten hours.

Right.

And the same thing with how we're able

to get the prices lower is by replacing

tech with the distributors,

replacing tech with the manufacturers and

bringing those savings right back to the

practice.

So essentially,

if the client is ordering through Torch,

and they don't have a relationship with

their Patterson rep.

You're just ordering from Patterson

directly without a rep, essentially.

And that cost is baked into those

supplies, essentially, that rep.

Is that what I'm hearing you say?

Well,

think about it like there's no longer a

rep that needs to make a twenty to

thirty percent commission check on all of

your dental supply ordering throughout the

year.

Right.

Yeah.

And then that gets rolled back to the

doctor.

And your staff is now saving

not wasting ten hours a week searching ten

tabs for the best price of cavi wipes

and where they're available and how can

they get them as quick as possible yeah

i mean again it's crazy when it's just

crazy when you think about this is this

is our world of ordering stuff like it's

it's very old school so so okay so

going back to that four piece algorithm

again hard to explain without a demo but

So, okay, so I have my cart loaded.

I'm ordering a lot of groceries these days

for the kiddos and I got the carts

and I'm on Amazon and it's kind of

funny because just yesterday.

Oh, don't you wish Amazon would do that?

Oh, you can get that.

Yes.

Well,

that's kind of what I was saying was

like, even Amazon doesn't do it,

but they're trying.

It's like, okay,

I want this particular milk.

And so they went to Amazon Fresh

instead of whole foods and what they did

was they created two carts one to check

out with whole foods and one to check

out with fresh and it was just like

really difficult to do that but

essentially it's kind of it's like a

platform where who everybody sells this

one milk and choose it and whatever so

they're almost there but you i've seen the

demo jordan when when i choose all my

supplies and i get to that checkout

Yeah.

Help people visualize.

Yeah.

Help people visualize the decision making

process that your program does.

Yeah.

Well, it depends.

The brands and the manufacturers take that

into consideration, too.

But let's just pretend you're placing an

order for twenty items.

Those items consist of some disposables

that your your opalescence from

Ultradent on that list,

your Burrs from Comet are on that list,

your impression material and your Reliax

and gloves and everything.

There's twenty items in your cart.

And those brands consist of some house

brand products that you love from SAFCO

and Dental City.

Then there's some brands like DMG,

and dent supply.

And again, like I mentioned,

there's Opalescence,

which is an ultra dent brand and some

Comet burrs.

So when I go to my cart,

where are those Comet burrs coming from?

They're only shipping from Comet, Comet.

So you'll see a section on there that

says Comet and those five burrs that you

added are shipping directly from Comet.

And you gotta- Manufacturer, not supplier.

Manufacturer, correct.

And you're getting a really great torch

discount because we bring them volume

volume.

Yeah.

Yep.

And you're not dealing with their billing

team, their customer service team,

their sales rep.

It's good.

That order is getting straight sent.

It's being sent directly to the warehouse.

Yeah.

Um, then you, like I mentioned,

you put in some disposables from dental

city that you love that it's dental city

house brand.

You didn't pick.

Um, cross tax, which is a brand that,

you know, they sell everywhere.

Those are gonna fulfill with dental city

because you chose a dental city house

brand products.

There's always a section on there too.

That says view substitutes.

If you wanted to move thing, something to,

to a.

a generic, like not a generic brand,

a name brand like cross tax or a

TD or Richmond.

Those are all premium name brand

disposable brands,

but you decided to go with the dental

city brand because it was the cheapest and

they're cops.

Guys for the West, for the West coasters,

for the West coasters,

that could be Benco house Brown.

Let's just say Benco.

Yeah.

Dental cities.

I think it's an East coast company.

It's actually based in Wisconsin.

Okay.

Okay.

But I think they may have warehouses.

I don't know.

Anyways, I'll use it.

But you can choose specific items per your

dealer if they have a house brand that

you like.

Or what I heard you say is, oh,

I'm buying a Banco house brand, whatever.

But I could look at some substitutes to

look at Shine's house brand or Patterson's

house brand or whatever.

You can look at other if you wanted.

Yes, if you want it,

if you want it, it'll say view substitute,

or you're buying the expensive Richmond

cotton rolls.

And it'll save you substitute and I'll

show you house brands or house brands are

just generic brands.

The generic version of those cotton rolls

that are a quarter of the price.

I'll give you those options then.

So let's just pretend I'm based on the

West Coast,

my orders fulfilling with pure life and

DHP and

and henry shine and it's going to

consolidate the order as much as possible

based on the best price overall the yeah

so best price overall um shipping speed so

it's gonna it's gonna prioritize one to

two day shipping speeds over a three plus

day shipping speed anything that's um and

that's based on your your location of

course um availability so if something's

on back order

one wants to wait for those products so

we're not going to fulfill it if an

order if an item is on back order

and then shipping uh price so which is

always the fun one like you get the

crap out of the margin of the product

and then they slip in the old shipping

cost that's way more than everybody else's

which ended up offsetting the great price

that you're getting so you're looking at

that shipping price

Exactly,

and we've negotiated really low shipping

rates, so usually it's like, fifty bucks.

Michael's used to buying stuff and needing

it here yesterday,

so he pays extra for shipping.

Those add up,

and we can talk about the analytics that

we share with practices too.

But so that's how it's going to optimize

your order.

And then, like I mentioned,

alternate opalescence,

that's going to ship directly by itself

too.

So you may have two to three,

four different distributors,

manufacturers where the order is shipping

from,

but it was always going to ship for

multiple anyways,

because you had your Comet burrs and your

alternate whitening material.

But when it comes to the distributors,

I like to explain the distributors are

like shopping at Walgreens, Target or CVS.

If I'm looking for Advil,

I don't care if it's from Target or

Walgreens,

I want Advil or I want my

I'm really picky with paper towels for my

house.

I only buy Bounty paper towels.

I don't care where the Bounty paper towels

come from, whether it's Walgreens, CVS,

Target, Costco, but I want Bounty.

And that's how doctors need to think about

it too, is like,

I need my three Emeril IX.

Why does it matter if it comes from

DHP or Pure Life?

I'm getting my three Emeril IX from an

authorized distributor.

So what is authorized to you guys?

Authorized distributor means that three M

dent supply have are directly selling

their products through that distributor,

meaning the lot number is trapped.

This is really important for the dental

world.

It backs the doctor.

So what this means is God forbid a

patient has an allergic reaction to a

product.

The manufacturer will back the doctor.

If they purchased it from an unauthorized

dental supplier, three M will say,

you didn't buy that from an authorized

dental supplier.

We're not going to back you.

So leave that out the question on that.

I've been, I've been, I've been,

this is on the top of my head

and I'm going to lose it.

I've tried to ask it like four times.

Go ahead.

The product.

So it's interesting that you say that.

And since,

Since Net-Thirty-Two is not authorized,

I guess that's why I was going to

ask that question.

So many people will say, you know,

you can buy disposables off there,

but I wouldn't buy your Reliax off there.

your composite out there.

And this is why,

because it may be okay,

but people have said, oh,

it could be sitting in a distribution

warehouse a little too long.

It could be not under the right

conditions.

So what I'm hearing you say is something

like net-thirty-two,

if something went wrong,

you might not have the backing of

Opalescence or

so right exactly and i've heard it in

in a more dumb way uh more more

more dummy down way and that is anything

that goes in somebody's mouth you might

not want to order from x company well

maybe not the maybe not the patient napkin

sometimes it goes there you know but

Um, I just heard all disposables,

if it's kind of going in.

So,

but you're saying you're different because

you're, you are.

We're vetting out those authorized.

We don't,

we don't even fulfill disposables with

unauthorized suppliers.

Just we, we don't even get into that,

but I I'm sure ordering disposables is

fine.

Um,

I mean,

I'm sure people order cups and gloves from

Amazon,

but we'll find we'll find you just as

good of deals.

So I love that.

I love that because that was that's always

been my hesitation when, you know,

some of these are really trying to cut

costs.

It's kind of like, well,

you can do thirty two,

but just be careful what you order,

you know.

Yeah.

So it's it's great that you have that

alternative.

So, yeah.

What is the link back to AI?

Is there any AI built in and how

do you guys utilize that?

I mean,

you guys have created this incredible

software that really just grabs

everything, puts it all in one spot,

lets you shop it.

You just save money from there, right?

So it's super easy.

Is there an AI component?

I think you did tell me there was.

Yeah.

so we have a lot of features coming

out in the next few months i'm going

to bite my tongue on some of those

because really excited um they're not out

yet but even things like you're checking

out and torch understands how frequently

you're buying gloves and you're about to

check out and they'll say hey did you

forget something

How many times, Paula,

has a practice placed an order and an

hour later the hygienist runs in and goes,

hey, I forgot this.

Can you add this to the order?

And then you have to pay shipping on

that item.

And there's twenty bucks you just wasted.

Yeah.

Hundred percent.

All the time.

Yeah.

So understanding how often you're placing

items, when you're buying those items,

and then it'll also start to understand.

So that inventory dashboard.

It will move items around based on what

Torch thinks you're gonna be purchasing

next.

If Torch is like, hey,

they haven't ordered bibs in six months.

I really think they need bibs.

It's gonna move to the top of that

inventory dashboard to remind the practice

you're running out of bibs.

And before you place that order,

it's gonna remind you, hey,

did you forget these before you check out?

So those are some of the AI features

that Torch

are currently there and then a lot more

are coming okay we had this episode sounds

like a couple months too soon but that's

that's really cool um I know some things

are running through my head but I don't

want to blow it on don't blow it

organization oh you're probably you're

probably going there eventually

Well, she's like cold stone.

She's like, no, I think in general,

like AI in general is just going to

help the efficiency of practices.

And that's the ultimate goal is like,

how can a, how can a dental office,

dental office be as productive as possible

to create the most production?

Yeah.

And patient experience.

Yeah.

Inpatient experience.

Exactly.

Yeah.

Yeah.

And so that's the question.

And that might be your answer as we

kind of close this bad boy down.

And it doesn't have to be a torch

thing.

This is just your perception,

how you're seeing things.

But you talk to a lot of doctors.

You involve a lot of offices.

And our tech,

as I said in the beginning,

is changing super rapidly.

I would have to imagine this is probably

the way the industrial revolution felt

back in the day with,

but only tech now, which is super cool,

right?

So how do you see in the next

two years,

what do you see that our clients are

really going to,

it's probably going to impact them in a

real way in the next two years with

tech or AI?

I think just in general with tech and

AI,

if you're not adopting it into your

office,

you're going to be left in the dark.

Margins are being squeezed and tech is

able to help you see more of those

margins and be more productive and more

efficient and produce more.

And it's not only in dental,

it is in every industry out there.

Even my day to day,

the tools that I'm using to help

me get the the work done of a

person and a half in you know an

eight hour nine hour day you have to

be using tech if you're not using tech

you still have paper charts and doing

things manually um i think that the

heaviest lifting that the people realize

is sometimes tech takes there's a learning

curve or there's you know an adjustment

period but once you've you've

overcome that learning curve or adjustment

period of tech,

you will realize how much tech and AI

can improve your systems.

And, you know, as consultants,

I'm sure you guys, systems are key to,

in order to, you know,

build a repeatable process,

you have to have systems in place and

growing your office, whether expanding or,

you know,

whatever it is in the chair,

you need to have solid systems in place

and tech is going to help you get

there.

So again, think about this in dental.

Think about this in your, you know,

any kind of business that you're running.

Well said.

I think, you know, we're

It is funny how us as consultants and

trying to get changes to happen in the

office is very difficult.

Yeah.

And it's really interesting to think about

how technology is moving so fast.

And I think about some of the basic

stuff we're trying to get these dental

offices to change for the better.

not so much tech it might not even

be a tech thing it might just be

hey stop sending postcards out and yeah do

do uh do reminders or whatever you know

call or text i love the text message

reminders i love the text message

reminders i i book out my appointment six

months ago how do i i know when

my appointment is like yeah the text the

text readers are so good

But that's the thing is it's so obvious.

But to get the dental offices to do

some things is very challenging.

So it's just it's just really interesting

as tech moves so fast and we're trying

to consultants and even you, Jordan,

as a consultant in your own way.

Trying to get them to take advantage of

something that's right in front of them is

difficult.

But you're right.

It's going to take a lot to move

the needle and getting some of these

antiquated offices to move.

And it'll be interesting to see what

happens if they don't.

Yeah.

And I will say supplies is actually one

of the lowest hanging fruit to adopt.

like and no one wants to do it

um every time i i speak to a

doctor it's like oh it's a low percentage

i don't i don't need to like a

low percentage of you know in my

collection yeah and it's actually the

easiest thing to switch you know if you

could save one to three percent of

collections on your

overhead expenses why would you not it's

it's the it's the lowest hanging fruit and

it's not changing your practice management

software that's some heavy lifting yeah

changing your supplies is so easy to do

it is it really is well on that

note jordan thanks so much we're going to

actually have a a link below um there

are some benefits of of

going quote unquote through the program

through next level that jordan can offer

through torch um so check that out

schedule a demo um let them know that

you're a listener of of dental and

scripted and and maybe a customer of next

level you might get something uh that

other people don't and um jordan thanks so

much for your knowledge and

Doing what you do.

And yeah, with that being said,

I guess we'll be signing off.

Thanks so much for your time.

Thank you, Jordan.

Yeah, you're welcome.

Talk to you soon.

Thanks, Paula.

Bye, Michael.

Thanks for listening.

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